Custom/Pre Orders
CUSTOM ORDERS
For custom grips, turnaround time can range anywhere from 5 to 8 weeks. Timeframe depends on the complexity of your order.
For firearms, based on customize details, we will provide an estimated completion time frame. Many partial gun projects can be completed in 8 to 12 weeks. There are many factors that go into a specific project’s turnaround time estimate. An individual turnaround time estimate can be provided once your project is received and your order form has been completed.
SHIPPING INSTRUCTIONS
When packaging your firearm, be sure to put padding around it for protection. You must include work order form with signature. Your firearm must be unloaded, with no ammunition in the package.
You are responsible for tracking your package. We will contact you to go over your work order if we have questions or concerns. We prefer to receive guns fully assembled to ensure that all parts are present. If you send a disassembled gun or parts, you must include a written list of parts. Without a written list, we will not be held responsible for missing parts.
Once your project is complete, we will contact you to confirm the return shipping address. We do require an adult signature when shipping a firearm back to you.
Please ship your firearm to:
Gold Guns
100 Sharpstown Ctr
Suite 2000
Houston, TX 77036
If an estimated timeframe pertaining to your order is needed, please feel free to contact us at [email protected] along with your order number.
All turnaround times are estimates only and subject to change.
